CloudTalk

Overview

CloudTalk is a cloud-based VoIP and call center platform built for sales and customer support teams. It provides local and international phone numbers across 160+ countries, connects to major CRMs like Salesforce, HubSpot, Pipedrive, and Zendesk, and wraps AI around every call. The platform handles everything from basic inbound routing to complex multi-queue contact centers. Its AI Conversation Intelligence layer transcribes calls in real time, detects sentiment, flags keywords, and generates post-call summaries that sync directly to CRM records, cutting out manual note-taking entirely. The power dialer reduces idle time for outbound sales reps, while IVR and smart routing keep inbound support queues organized. CloudTalk serves teams of all sizes, from small sales groups to enterprise contact centers. Plans start at $19 per user per month billed annually with a 14-day free trial. The AI Conversation Intelligence add-on is available for an extra $9 per user per month on any paid plan.

Features

• Smart Call Routing -- distributes inbound calls by agent skills, availability, or custom routing rules
• IVR System -- interactive voice response handles basic queries and routes complex issues automatically
• Power Dialer -- auto-queues outbound call lists to minimize idle time between connections
• AI Conversation Intelligence -- real-time transcription, sentiment detection, and post-call summaries
• Call Recording -- records all inbound and outbound calls with searchable transcripts
• 160+ Country Numbers -- provision local and international phone numbers across 160+ countries
• CRM Integration -- native connectors for Salesforce, HubSpot, Pipedrive, Zendesk, and Intercom
• Live Dashboard -- real-time monitoring of queues, agent status, and call metrics
• Analytics & Reporting -- call analytics, agent performance reports, and team statistics dashboards
• Mobile App -- iOS and Android apps for remote agents and field teams
• Call Transfer & Conference -- warm transfers, blind transfers, and multi-party conferencing
• Keyword Spotting -- AI flags custom words or phrases across all calls for quality monitoring
• Voicemail & Callback -- missed call handling with voicemail drops and scheduled callback queues
• AI Voice Agents -- automated AI handling for common inbound call scenarios
• App Marketplace -- 100+ integrations with CRM, helpdesk, and business tools

Best For

Sales teams running high-volume outbound campaigns with the power dialer, Customer support teams that need multi-queue call routing and IVR automation, Remote and distributed teams that need a browser-based phone system without hardware, Operations managers who want AI-generated call summaries and coaching insights, Businesses integrating calling with Salesforce, HubSpot, or Pipedrive workflows, Companies that need local phone numbers across multiple international markets

How It Works

CloudTalk runs entirely in the browser with no hardware to set up. Teams configure phone numbers, build IVR menus, and connect their CRM before the first call. Agents take calls from the web app or mobile app while supervisors watch live queues on a real-time dashboard. Inbound calls are routed by agent skill, availability, or custom rules. The IVR handles simple queries automatically. For outbound sales, the power dialer auto-queues and dials through lead lists, reducing idle time between connections. Every call is recorded and transcribed when AI Conversation Intelligence is enabled. After each call, the AI generates a structured summary with action items, sentiment scores, and keyword flags that sync to the linked CRM record automatically. The App Marketplace provides native integrations with Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, and many other tools with no code required.